Security

We work to protect the security of your information during transmission by using a 128 bit Secure Sockets Layer (SSL) software, which encrypts information you input. This SSL is the strongest encryption available.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log off when finished visiting www.regencystore.com

Regencystore.com  uses "Thawte" to ensure your personal information cannot be read by hackers.

Please note: while it's safe to order online through our Web site, we do not recommend that you sent a credit card order through an email. Email is not encrypted and is not a secure means to transmit a credit card number.

If you'd prefer not to order online, you can fax us your order Mon-Friday 9.00 a .m. to 6.00 p.m. at: +91-22-24903415 or scan and e-mail the order form to:customerservice@regencystore.com or customerservice@rdmipl.com

Shipping Information

Standard Delivery (2-4 weeks) : Regencystore.com is able to provide incredible value in its prices because we ship direct to our customer from our manufacturing facility. We cut all the middlemen and offer savings to our customers instead. Standard delivery Orders are usually shipped within 4 weeks.


Order Confirmation

We can confirm shipment of your order to your email address whether you order online, by phone or fax, or through the mail. From time to time we will also email you news of special offers from Regencystore.com that we think you may enjoy.


Exchanges and Returns Made Easy

To return merchandise for credit or exchange, simply ship the items prepaid and insured to: Regencystore.com c/o Regency Direct Marketing (I) Pvt. Ltd. , 302, Manish Commercial Centre, Dr. Annie Besant Road, Worli, Mumbai 400 030.

Please enclose your packing slip, after completing the information on the back.
In the event you received an incorrect or damaged item, please call our Customer Service telephone at : +91-22-24903410, Ext 125 or e-mail us at: customerservice@regencystore.com , for instructions on returning and obtaining a replacement. Monogrammed and personalized items are not returnable.


E-Mailing List

From time to time, you will receive special announcements of promotions and discounts from us. Please let us know of any duplicate mailings or address corrections needed and we will update our records. At times we provide our e-mail list to other high-quality mailers. If you do not want to receive their mailings, please write to us at customerservice@regencystore.com and we'll address your concern immediately.

We want our customers' shopping experience at www.regencystore.com to be completely pain free and absolutely pleasurable.

Thank you for your valued patronage.